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  • Writer's pictureInvolve Coventry

Mental Health Helpline Survey

The Better Health, Better Care, Better Value Partnership are leading a review of the Mental Health Telephone Helpline and Webchat for Coventry and Warwickshire (the service is currently provided by Mental Health Matters).

As part of this review we want to hear from a wide range of people about what they feel is important about the service, including what is working well and what could be improved. You can provide feedback whether or not you have actually used the service. We also welcome feedback from individuals or organisations who refer or signpost to the service. This information will help us to review the service and help plan the best service in the future.

Information that may help you to complete this survey:

Coventry and Warwickshire has a Mental Health Telephone Helpline and Webchat for adults aged 16 years and over, who live in Warwickshire or Coventry and / or who are registered with a Coventry or Warwickshire.

The service offers emotional support, guidance or information, 24 hours a day, 7 days a week. The service is offered from a free-phone telephone helpline, with a webchat option. The webchat service is an online service which provides a confidential and easy way to communicate with the helpline staff for those who are not comfortable talking on the telephone. Individuals communicate online to the same highly skilled staff and receive the same level of service and support as provided through the helpline.

People can self–refer or be signposted to the service.

You can find out more from:

What is The Better Health, Better Care, Better Value Partnership?

Coventry and Warwickshire’s Sustainability and Transformation Partnership (sometimes called an STP) involves local NHS organisations and councils working together to improve health and care in the areas they serve with a focus on supporting people to be healthier, provide high-quality care and make services more sustainable. There is a particular priority around Mental Health.

How to take part:

We want to assure you that your responses are completely anonymous.

You can put forward your views by:

1. Completing the survey on-line using the link below.

2. Requesting a paper survey (freepost return) by:

            Telephone: 01926 731484


The closing date for responses is 7th June 2019.

If you would like to find out more about the outcomes of this engagement, please contact

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